In document management, Insurance companies are experiencing growing problems due to software multiplication and the exponential digitisation increase.
In fact, often each Insurance product has its own document repository, which extends the existing environments where customer documents are stored.
As if that were not enough, the external services for paper documents collection or for document mailing transmission, add further documents retention policies, increasing the information retrieval complexity.
Document Management Systems (DMS) were mainly created to support workflows and document collaboration, but too often they have been used as little valued and very expensive archives.
A large part of the DMS costs, in fact, are destined to the documents preservation, an investment certainly not proportionate to the actual use.
Moreover, it is increasingly difficult to answer the simple question “I would like all the documents of that customer“, sometimes distributed in databases, sometimes on File Systems and partly in DMS, failing on the one hand to meet the opportunities offered by the digital transformation, on the other hand to comply with privacy regulations and audit requirements.
Finally, the strategy of migrating document management to a single DMS, in addition to the high risk of failure due to the complexities of such a project, creates a lock-in to a proprietary technology, establishing a strong dependence on the infrastructure and licensing policies of a single provider.
The most effective answer to these problems comes from the new technological paradigms, which redesign the obsolete models on the storage and retrieval of digital content in companies, through management and orchestration methods proposed by new generation tools, flexible and able to ensure an adequate ROI.